The way we work has changed forever. Remote work, once a perk, is now the norm for many. Alongside this, digital transformation is no longer optional. It’s a must for survival and growth. In this in-depth guide, we’ll explore 30 powerful statistics that show how companies are adjusting to this new era. For each one, we’ll dive deep into what it means and how your business can act on it.
1. 74% of companies plan to permanently shift to more remote work post-pandemic
The new era of flexibility
When the pandemic hit, businesses had to adapt overnight. But now, it’s clear: remote work is not just a temporary fix. Most companies aren’t going back to the way things were.
Many leaders found that teams could still perform well—sometimes better—outside the office. Employees enjoyed cutting commutes. Companies saved on office expenses. And the results? Better productivity, higher morale, and less overhead.
How to plan your shift
If you haven’t already adjusted your strategy for long-term remote work, here’s how to get started:
Step 1: Audit your current workflow.
List all your business operations. Identify which roles absolutely need to be in-office and which can work remotely with the right tools.
Step 2: Invest in infrastructure.
This includes tools for communication, file sharing, task management, and video meetings. Think Zoom, Slack, Google Workspace, or Microsoft Teams.
Step 3: Set up clear remote work policies.
Employees need guidelines. Define working hours, expectations, communication norms, and productivity measures.
Step 4: Offer training and support.
Don’t assume everyone’s tech-savvy. Run workshops on how to use digital tools. Offer technical support when needed.
Step 5: Monitor and adapt.
Use feedback surveys and team check-ins to find out what’s working. Be flexible. Update your processes as you go.
2. 85% of managers believe remote work teams will become the new norm
The shift in management thinking
Managers used to believe that employees had to be watched to stay productive. That idea is quickly fading. Most now agree that remote work is here to stay.
This shift means companies must also evolve how they lead, measure success, and maintain accountability.
Managing for the future
Switch from presence to performance.
Don’t measure success by hours online. Instead, focus on output. Set clear goals and track progress toward them.
Build a culture of trust.
Remote teams thrive on trust. Give people space to manage their time, and they’ll return the favor with results.
Improve communication quality, not quantity.
Too many meetings can burn people out. Instead, use asynchronous updates—like shared task boards or video messages.
Provide ongoing support.
Managers must be proactive about checking in, not just on tasks but also on wellbeing. Use weekly one-on-ones as touchpoints.
Upskill your leadership team.
Remote management is a new skill. Train your team leads in coaching, digital communication, and empathy.
3. 70% of digital transformation initiatives fail due to lack of user adoption and resistance to change
Why tech alone isn’t enough
It’s easy to fall for the idea that buying the latest software will solve your problems. But real transformation requires people to use it—and use it well. That’s where most companies fall short.
Users don’t resist change just to be difficult. Often, they’re overwhelmed, confused, or fear that automation will replace them.
Getting your team onboard
Start with the why.
Before rolling out any new system, explain the benefits clearly. Show how it helps teams, not just management.
Involve users early.
Get feedback before you buy. Involve team leads in demos. Let users test tools and give input.
Train, don’t just tell.
Hands-on training makes adoption smoother. Use real tasks, not just theory, in your sessions.
Offer continued support.
Have someone available to answer questions. Create how-to guides and quick videos for self-learning.
Reward adoption.
Celebrate early adopters. Share success stories. Show how the new system made a difference.
4. 92% of companies believe digital transformation is crucial to business success
Everyone agrees—it’s essential
Digital transformation is no longer just a buzzword. Nearly all business leaders see it as critical. That’s because staying competitive means being fast, flexible, and customer-focused—and digital tools are the way to get there.
But believing it’s important doesn’t make it easy. Many companies still struggle to move from idea to action.
Turning belief into results
Create a clear roadmap.
Break transformation into phases. Start with low-hanging fruit—quick wins that show impact fast.
Align leadership.
Every department head must understand the plan and support it. When leadership is united, execution is smoother.
Budget for more than software.
Invest in training, change management, and process redesign. These are just as important as the tools.
Start small, scale fast.
Pilot new tools in one department before a company-wide rollout. Use feedback to refine your approach.
Measure and share success.
Track metrics like efficiency, cost savings, or customer satisfaction. Use data to build momentum.
5. 61% of employees prefer being fully remote
People want the choice
It’s not just about convenience. For many, remote work means better health, less stress, and more time with family. That’s why the majority of employees now prefer full remote setups.
Ignoring this shift can lead to disengagement and even turnover.
Creating a remote-first culture
Give employees a say.
Let teams choose their work style—fully remote, hybrid, or flexible. Trust them to know what works best.
Provide a remote-friendly setup.
Offer stipends for home office gear. Make sure remote workers aren’t left out of company conversations.
Promote connection.
Use virtual coffee breaks, team-building games, and regular video chats to keep people connected.
Watch for burnout.
Remote workers often struggle to “switch off.” Encourage breaks, set work boundaries, and lead by example.
Make performance transparent.
Use clear KPIs, dashboards, and project updates to ensure visibility across the team.
6. Remote workers are 35% more productive than their in-office counterparts
Busting the productivity myth
Many feared that remote workers would slack off. But data shows the opposite—most get more done from home.
Fewer interruptions, less commuting, and flexible hours all contribute to better performance.
Supporting this productivity boost
Trust your team.
Avoid micromanaging. Give clear goals and let people choose how they get there.
Create focus-friendly tools.
Encourage tools like time-blocking calendars, distraction blockers, and quiet hours.
Respect time zones.
If your team is global, don’t expect instant replies. Let people work when they’re most productive.
Optimize meetings.
Keep them short and purposeful. Share agendas in advance and always follow up with action items.
Review work, not hours.
Use project trackers and results-driven reviews. Focus on output and value created.
7. 87% of organizations see digital transformation as a competitive opportunity
Looking beyond survival
Most companies now realize that going digital isn’t just about keeping up—it’s about pulling ahead. Digital transformation opens doors to faster operations, better customer service, and new business models.
Leaders no longer see it as a cost. They see it as an investment in speed, agility, and innovation.
Making it a real advantage
Streamline internal processes.
Automate routine tasks. Use tools like CRM platforms, billing software, and digital approval systems to reduce bottlenecks.
Create seamless customer experiences.
Whether it’s live chat on your site or personalized email automation, digital tools can turn good service into amazing service.
Unlock new revenue channels.
Many companies have expanded into e-commerce, digital subscriptions, or virtual services using digital platforms.
Act on real-time data.
Use analytics tools to spot trends, forecast demand, and make better decisions.
Promote a culture of innovation.
Encourage teams to test new tools. Reward creative problem-solving that uses digital resources.
8. 59% of enterprises accelerated their digital transformation due to COVID-19
Crisis sped up change
Before the pandemic, many companies were dragging their feet on going digital. Then, they had no choice. Remote work, digital selling, and cloud tools became the only way to survive.
That urgency showed businesses how fast they could actually move when they had to.
Keeping up the momentum
Keep a “wartime” mindset.
Treat digital progress as a must-have, not a nice-to-have. Move quickly and avoid endless debates.
Review pandemic wins.
What did you implement fast that worked well? Keep it. Improve it. Scale it.
Avoid the return to comfort zones.
Some leaders want to go back to “normal.” But the world has changed. Push forward, not backward.
Embed digital-first thinking.
Make digital tools your default way of working, not just a fallback option.
Build a team for transformation.
Create a cross-functional group focused only on driving digital growth. Give them resources and authority.
9. 67% of remote employees report higher job satisfaction
Happy workers stay longer
Remote work doesn’t just make employees more productive—it makes them happier. They feel more trusted, more balanced, and more in control.
Job satisfaction is closely linked to performance, loyalty, and company culture.
Keeping satisfaction high
Focus on autonomy.
Let employees manage their time and workload. Avoid micromanagement and constant check-ins.
Offer growth opportunities.
Remote workers still want to learn and grow. Provide training, courses, and mentorship.
Celebrate wins.
Use digital tools to spotlight good work. Whether it’s a Slack shoutout or a monthly award, recognition matters.
Support wellbeing.
Give mental health days. Provide access to wellness programs. Check in regularly—not just about work, but how people are feeling.
Create a fair culture.
Make sure remote workers have the same access to opportunities as in-office staff.
10. Cloud adoption grew by 50% during the pandemic
The backbone of remote work
Without the cloud, remote work wouldn’t be possible. Cloud storage, cloud apps, and cloud collaboration tools kept teams connected from home.
The pandemic proved how critical the cloud is to resilience.
Building a strong cloud strategy
Choose the right tools.
From Google Workspace to AWS to Notion, pick tools that match your team’s needs. Don’t overcomplicate.
Secure your systems.
With data in the cloud, cybersecurity becomes more important than ever. Use multi-factor authentication, access controls, and regular audits.
Train your team.
Cloud tools only help if people know how to use them. Run live demos. Offer help desks. Share best practices.
Integrate, don’t isolate.
Connect cloud tools to each other. Use integrations to move data between systems without manual work.
Back up regularly.
Cloud doesn’t mean risk-free. Set up backup routines and have a recovery plan in case of outages.
11. 45% of executives believe improving remote collaboration tools is their top digital priority
Communication is everything
It’s not enough to just give people video call tools. Real collaboration means seamless teamwork across distance, time zones, and departments.
When communication breaks down, so does productivity.
Leveling up collaboration
Pick the right tools.
Use platforms like Slack, Teams, Zoom, and Miro that fit your workflow. Don’t just chase trends—choose what helps your team work best.
Create communication norms.
Define what gets discussed in chat vs. email vs. meetings. Set response time expectations and meeting-free hours.
Document everything.
Use shared docs and wikis so information doesn’t get lost. Encourage over-communication, especially in global teams.
Use video wisely.
Video meetings can be tiring. Make them short, clear, and have a clear purpose.
Encourage async collaboration.
Use tools like Loom or Notion to collaborate without needing to be online at the same time.
12. 90% of companies use at least one cloud-based collaboration tool
The new normal in tools
Nearly every company now relies on tools in the cloud—whether for file sharing, messaging, or project management. That shift has changed how teams function day-to-day.
Making your toolkit work for you
Limit tool sprawl.
Too many tools can be as bad as too few. Stick to a focused set that integrates well.
Centralize communication.
Avoid jumping between apps. Use one main hub for team updates and task tracking.
Stay on top of updates.
Cloud tools change fast. Assign someone to stay current with new features and train others.
Review tool ROI regularly.
Ask your team which tools help and which confuse. Cut what’s not used.
Think mobile-friendly.
Make sure your tools work well on phones. Flexibility is key in remote and hybrid setups.
13. 52% of tech leaders say legacy systems are the biggest barrier to digital transformation
Old systems, new problems
Legacy systems are slow, expensive to maintain, and often don’t play well with new tech. Yet many companies still rely on them because change feels risky.
But holding onto outdated systems can block progress and frustrate teams.
Modernizing without chaos
Start with a system audit.
Identify what’s outdated, what’s holding you back, and what needs replacing.
Choose cloud-based alternatives.
Look for modern tools that scale easily, cost less to maintain, and offer regular updates.
Plan a phased transition.
Don’t rip everything out at once. Move one system or department at a time.
Train for the new.
Legacy users may resist change. Invest in retraining and make the switch as easy as possible.
Don’t just copy-paste.
Redesign processes to fit new tools. Don’t recreate old inefficiencies on new platforms.
14. Remote job postings increased by over 300% from 2019 to 2023
Demand is exploding
More companies are hiring for remote roles than ever before. And it’s not just tech jobs—marketing, finance, HR, and even operations are now remote-ready.
This shift changes how companies find, attract, and retain talent.
Building a remote hiring strategy
Write remote-friendly job descriptions.
Be clear about time zones, working hours, and communication expectations.
Use video for interviews.
Replace phone screens with video chats. Use platforms like Zoom or HireVue to assess candidates.
Test remote skills.
Give practical tasks that reflect real work. Look for communication, self-motivation, and time management.
Onboard virtually.
Have a structured onboarding process, including welcome videos, scheduled calls, and tool training.
Support a global workforce.
Be ready to handle payroll, legal, and compliance in multiple countries or states.
15. 48% of employees would leave a job that doesn’t offer remote work
Flexibility is now a deal-breaker
Almost half of the workforce is willing to walk away if a company refuses to offer remote options. That’s not just a trend—it’s a clear sign of a shift in employee expectations.
Companies that ignore this risk losing top talent to more flexible competitors.
How to attract and retain remote-minded talent
Make remote work a permanent option.
Even if you have a physical office, offer flexibility. Let roles be hybrid or fully remote when possible.
Include remote perks.
Home office stipends, co-working allowances, or even monthly wellness packages go a long way.
Highlight flexibility in job ads.
Don’t just say “remote possible.” Be specific about how remote work is structured and supported.
Respect work-life boundaries.
Remote doesn’t mean 24/7. Encourage employees to set clear work hours and honor time off.
Stay competitive with policies.
Regularly compare your remote offerings with other companies in your space. Don’t let yours go stale.
16. 56% of CIOs increased their IT budgets to support remote work
Technology is now a top priority
Remote work exposed the gaps in many companies’ tech infrastructure. To fix that, IT leaders had to spend more—on hardware, cloud platforms, security, and support.
This increase shows that businesses are willing to invest in making remote work sustainable and secure.
Smart ways to use an increased IT budget
Upgrade outdated hardware.
Ensure employees have fast, reliable laptops and accessories. Speed matters in productivity.
Expand cybersecurity.
Invest in VPNs, firewalls, antivirus software, and identity protection. Train staff to recognize phishing.
Improve helpdesk capabilities.
Remote teams need fast support. Use ticketing systems and chatbots for faster resolutions.
Standardize software.
Avoid dozens of licenses and logins. Choose a few core platforms that cover most tasks.
Support BYOD policies.
If employees use their own devices, create secure protocols for them to access company data.
17. 60% of digital transformation leaders report increased revenue growth
Digital equals growth
Companies that lead in digital transformation don’t just get more efficient—they grow faster. That’s because digital tools open new markets, improve customer experiences, and reduce waste.
Revenue growth is a natural outcome when a company becomes smarter, faster, and more adaptable.
Building transformation that drives results
Focus on customer-facing improvements.
Use tools to improve support, personalize offers, and make buying easier.
Automate low-value tasks.
Free up your team’s time by using automation for billing, emails, or scheduling.
Use analytics for smarter decisions.
Track customer behavior, forecast sales, and find out what’s working.
Develop digital products or services.
Think online courses, memberships, or virtual consultations depending on your industry.
Act quickly.
Speed matters. Don’t let perfection slow progress. Get a minimum viable version out, then improve it.
18. Companies with strong digital capabilities are 2.5x more likely to be market leaders
Digital maturity is a game-changer
It’s not just about having tech—it’s about using it well. Companies that know how to leverage digital tools across every part of their business are miles ahead.
They don’t just survive—they dominate.
How to become digitally mature
Digitize every department.
It’s not just an IT thing. HR, sales, marketing, and finance all benefit from smart tools.
Connect your systems.
Make sure your CRM talks to your email software, which talks to your billing system. Integration is power.
Build digital skills.
Train your workforce continuously. Offer learning platforms and reward upskilling.
Promote digital leadership.
Put tech-savvy people in leadership roles. Let them guide strategy, not just operations.
Keep evolving.
Digital transformation is not a one-time project. Keep testing, learning, and improving.
19. 62% of organizations are investing in AI and automation to support remote work
Smarter tools for smarter teams
AI is no longer just hype. It’s being used to automate customer service, handle internal requests, and streamline workflows. And it’s especially useful for remote work, where self-service and efficiency are key.
Using AI without overcomplicating
Start with customer support.
Chatbots and AI ticketing systems can handle common issues 24/7.
Automate repetitive tasks.
Use AI tools for scheduling, email sorting, invoice processing, or data entry.
Add AI to your hiring process.
Automate resume screening or schedule interviews using smart tools.
Use predictive analytics.
Forecast demand, detect churn, or personalize marketing with AI.
Make AI visible, not invisible.
Let employees know what AI is doing. Make it a partner, not a black box.
20. Remote employees work 1.4 more days per month than office workers
The hidden productivity gain
Remote workers aren’t just working from home—they’re often working more. This isn’t about overworking—it’s about less wasted time and more focused effort.
1.4 extra days per month adds up to more than three extra workweeks per year.
Supporting productive remote work (without burnout)
Track value, not time.
Avoid time-tracking tools that create pressure. Instead, measure completed work and results.
Give clear expectations.
When people know what to do and by when, they stay focused without extra management.
Use productivity tools wisely.
Apps like Trello, Asana, or ClickUp help track work without being overbearing.
Offer flexibility in return.
Let employees take longer lunches, step out during the day, or shift their hours. Trust builds commitment.
Watch for signs of fatigue.
Longer hours aren’t always good. Encourage regular time off and respect after-hours boundaries.
21. 71% of companies adopted new cybersecurity protocols due to remote work
New environment, new risks
Remote work means more devices, more networks, and more chances for things to go wrong. Hackers know this—and they’ve taken full advantage.
That’s why so many companies have updated their security playbook.
Building cyber-resilience for remote teams
Use secure logins.
Two-factor authentication should be standard. Avoid simple passwords or shared accounts.
Require VPN usage.
A virtual private network adds an extra layer of protection on public or home Wi-Fi.
Educate your team.
Most breaches start with human error. Teach your team how to spot scams and handle data.
Enforce device policies.
Make sure laptops and phones used for work meet basic security standards.
Have a response plan.
Know what to do if there’s a breach. Have clear steps for reporting, locking accounts, and fixing issues.
22. 69% of organizations report increased collaboration efficiency with digital tools
Doing more together, faster
When used right, digital tools make teams faster and more aligned. Projects move quicker, decisions come faster, and fewer things fall through the cracks.
This boost in efficiency is a major reason companies are sticking with digital-first setups.
Making collaboration tools work for you
Create shared digital spaces.
Use tools like Google Drive, Notion, or Microsoft SharePoint so everyone has access to what they need.
Tag, assign, and follow up.
Use task management systems that let you assign responsibilities, set deadlines, and track status.
Keep conversations organized.
Use channels or threads for different projects. Avoid chaotic group chats.
Build a habit of updates.
Encourage daily or weekly updates in a shared format to keep everyone on the same page.
Avoid overuse.
Not everything needs a meeting or a message. Respect deep work time and minimize noise.
23. 75% of CFOs plan to shift more employees to remote work long-term
Finance leaders are making it official
Chief Financial Officers aren’t just looking at remote work as a trend—they’re baking it into long-term strategy. It’s not just about productivity. Remote work helps reduce fixed costs like rent, utilities, and office supplies.
That’s why three out of four CFOs are planning to make remote work permanent for more employees.
How to align financial and remote work goals
Reallocate office budgets.
Use saved funds from office closures or downsizing to invest in tools, cybersecurity, and remote benefits.
Measure cost vs. value.
Track how remote work is impacting productivity, employee satisfaction, and operating costs. Share these wins.
Set up remote-ready finance systems.
Switch to cloud-based accounting tools and payment platforms. Eliminate paperwork wherever possible.
Revise employment models.
Consider hiring remote contractors or global team members to reduce payroll complexity and costs.
Think long-term in leases.
If you maintain office space, renegotiate leases or shift to co-working passes to keep costs flexible.
24. Digital transformation budgets grew by 15–20% annually between 2020–2024
The money is following the vision
Companies aren’t just talking about digital transformation—they’re funding it. Budget growth shows a commitment to reshaping the way they operate, sell, and serve customers.
But spending more doesn’t always mean better results. Strategic spending matters more than ever.
Spending smarter on digital transformation
Start with a clear strategy.
Know your biggest pain points and growth goals before you invest. Don’t buy tools just because competitors use them.
Prioritize user adoption.
Budget for training, onboarding, and support—not just software licenses.
Choose scalable platforms.
Look for tools that can grow with you, integrate with your systems, and evolve with your needs.
Invest in analytics.
Know what’s working. Data helps you refine your strategy and justify further spending.
Balance short-term wins and long-term vision.
Split your budget between fast-impact improvements and big-picture innovation.
25. 81% of employees say they need better training on digital tools
Tools are only as good as the people using them
You can have the best software in the world, but if your team doesn’t know how to use it, it won’t help. A massive majority of employees say they need more training to use digital tools effectively.
That’s a problem—and also an opportunity.
Building a strong digital training culture
Make onboarding tool-specific.
Don’t just hand people logins. Walk them through how to use each platform for their actual job tasks.
Create a learning hub.
Offer bite-sized videos, help guides, and how-to checklists. Make it easy to learn on demand.
Assign tool champions.
Have go-to people for each key platform. Let them lead internal sessions and answer questions.
Encourage peer sharing.
Set up Slack channels or forums where people can trade tips, solve problems, and ask for help.
Keep updating.
Tools evolve fast. Update your training materials regularly and include new feature overviews.
26. 77% of companies increased investments in digital customer experiences
The customer journey has gone digital
From e-commerce to live chat to self-service portals, companies are using digital tools to meet customers where they are—online. And they’re putting real money behind it.
A great digital experience can turn a visitor into a loyal customer. A bad one can send them elsewhere.
Upgrading your digital customer experience
Streamline your website.
Fast loading times, clear navigation, and mobile optimization are non-negotiable.
Add self-service features.
Let users track orders, pay invoices, and find answers without needing to call or email.
Use live chat smartly.
Chatbots can handle FAQs while live reps tackle more complex issues.
Personalize communication.
Use automation tools to send tailored messages based on behavior, history, or interests.
Follow up and measure.
Use surveys and analytics to track customer satisfaction and improve weak points.
27. 50% of employees say digital tools have made remote work more manageable
Simplicity leads to success
Half of remote workers say the right tools are what make remote work… work. When people have what they need, remote setups become easier, smoother, and less stressful.
This stat is proof that smart digital adoption isn’t just about leadership—it’s about helping real people get real work done.
Choosing the right tools for real needs
Listen to your team.
Before rolling out a tool, ask your employees what they actually need. Don’t force software from the top down.
Avoid tool overload.
Too many apps create confusion. Stick to a streamlined stack of essentials.
Offer flexibility.
Not every team needs the same tools. Let departments customize within a core ecosystem.
Ensure accessibility.
Tools should work across devices, be easy to learn, and not require constant IT support.
Review quarterly.
Make it a habit to ask: Are our tools helping or hurting? Use feedback to fine-tune your toolkit.
28. 68% of organizations cite culture change as a key obstacle in digital transformation
Tech is easy—people are hard
Changing software is simple. Changing mindsets, habits, and company culture? Not so much. That’s why culture is one of the biggest blockers to successful digital transformation.
If your team doesn’t buy into the change, the tech won’t matter.
Creating a culture that embraces change
Lead from the top.
Leaders must model the behavior they want to see. Use new tools. Join trainings. Show commitment.
Communicate the ‘why’.
Explain how changes help individuals—not just the business. Connect it to daily pain points.
Involve people early.
Get feedback before launching new systems. Let people test and shape the final rollout.
Celebrate small wins.
Recognize teams or individuals who adopt new tools effectively. Share their stories.
Be patient but firm.
Give people time to adapt, but don’t let resistance stall progress. Provide support and accountability.
29. 80% of companies accelerated automation initiatives during the pandemic
Automate or fall behind
When COVID-19 hit, businesses needed to do more with less. Automation helped them survive—and now it’s helping them grow. From HR to marketing to logistics, automation is now part of the backbone.
The trend isn’t slowing down.
How to automate for long-term value
Look for high-repetition tasks.
Think data entry, scheduling, follow-up emails. These are great candidates for automation.
Start with simple workflows.
Use tools like Zapier, Make, or native automation in CRMs to connect apps and eliminate manual work.
Use bots for internal support.
Chatbots aren’t just for customers. Use them to answer common HR or IT questions.
Balance automation with humanity.
Don’t automate customer conversations that need a human touch. Use automation to assist, not replace.
Track ROI.
Measure time saved, errors reduced, and productivity gained. Use this data to expand your efforts.
30. 65% of remote workers say flexible work has improved their work-life balance
It’s not just about work—it’s about life
For most remote employees, the biggest benefit isn’t saving gas or avoiding meetings. It’s balance. Being able to attend a child’s event, take a walk at lunch, or simply avoid rush hour makes life better.
Happier employees are more productive, more loyal, and more creative.
Supporting better balance at work
Respect non-work hours.
Encourage employees to log off at a set time. Don’t expect weekend replies.
Offer true flexibility.
Let people choose their work hours when possible. Focus on results, not schedules.
Normalize breaks.
Encourage short daily breaks, walking meetings, or no-meeting Fridays.
Provide mental health support.
Offer counseling, mental health days, or subscriptions to mindfulness apps.
Foster a no-guilt culture.
Remote employees often feel pressure to prove they’re working. Make it clear that balance is valued.
Conclusion
The shift to remote work and the acceleration of digital transformation are no longer just reactions to a crisis—they are defining how modern businesses operate and grow. Across the 30 powerful statistics we explored, one truth stands out clearly: the companies that adapt quickly, invest in the right tools, and focus on both their people and processes are the ones that thrive.
